COLEMOI

7) Shipping & Return:

7.1) Private clients:

7.11) Private clients in the Unided Kingdom, Channels Islands and HM army forces:

Delivery are made free of charge.

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Parcels are traveling under the responsibility of COLEMOI.
In case of damage, or lack found, please send us immediately by email colemoi@colemoi.co.uk a description of the defect with a picture if possible.

Our delivery time is about 8 days.
 

A tracking number is sent to you by email once your package is shipped to ensure the smooth delivery.

7.12) Private clients outside of the United Kingdom:

7.121) European Union:

Delivery is free in the European Union:

Belgium, Luxembourg, Ireland, Germany, Austria, Italy, Spain, Netherlands, Denmark, Sweden, Finland, Estonia, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Hungary, Croatia, Slovenia, Bulgaria, Malta, Cyprus, Greece, Portugale, Romania.

Time: up to 8 days (72h00 after shipping the package found in 2014).
Please contact colemoi@colemoi.co.uk for the Vatican, Liechtenstein, Monaco and Andorra.

Please contact colemoi@colemoi.co.uk for Switzerland.

7.122) Hong Kong : 

Delivery is free.

Time: up to 10 days

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7.123) Other countries:

Delivery is free except customs duty.

Time: up to 15 days.

7.2) Professional Clients:

Same conditions than for private customers if no forwarder available.

Contact colemoi@colemoi.uk

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7.3) Return: satisfied or refunded :

If, despite our efforts, you are not fully satisfied with an item, within maximum 30 days after your purchase:

Notify via email colemoi@colemoi.co.uk back by using the form below.

Please wait for your online shop agreement (within 48 hours)

Return it within 8 days and ask exchange or refunding

In this case, return costs are paid by the customer and exchange or refund assumes that the returned item reaches your colemoi online shop intact in its original condition.

7.31) Private clients:

Declaration of withdrawal:

The customer has the right to exercise his right of withdrawal within thirty days of the date of receipt of the items.

The statement of withdrawal must be communicated in the time limit indicated above, to COLEMOI Corporation (the Corporation) or within the same time limit, colemoi@colemoi.co.uk email or by registered letter with acknowledgment of receipt addressed COLEMOI at 10 rue de Penthièvre F - 75008 ParisL.

The Company will send the customer a receipt of the notice of withdrawal on a durable medium (fax or email) without delay.

This form (which can be replaced by any other declaration unequivocally stating the decision of the customer to exercise his right of withdrawal) must be sent as instructed above.

The customer who exercises his right of withdrawal must return to the Company - within twenty working days of the date on which he communicated his decision to withdraw - the perfectly intact product in its original packaging accompanied by the return of form product and valid proof of purchase (receipt and / or invoice).

Packages must be returned with the following address: COLEMOI 10 rue de Penthièvre F - 75008 Paris

For the purposes of the deadline for the return of products, articles are returned when they are entrusted to the post office or carrier.
Product delivery to the retailer is the responsibility and the customer's expense and under its own responsibility.

After the customer has proved that it shipped the products or, at the latest after receiving the goods and checking that they are complete and intact, the Company will refund the customer only the price paid by the customer for these products.

The Company will refund the purchase price using the same method of payment that the customer or by check.
The Company will not reimburse the return shipping charges.
I, the undersigned (e):

_______________________________________________ ______________________
living in

:__________________________________________________________
ZIP code: _________ City: _____________________________________ Province: _______________
Tel. : ______________________
I intend to exercise my right to WITHDRAWAL for the contract with you as shown below:
Order no: ____________ Order Date: ______________ No. bill: the _______________ ___________
I agree therefore return it to you at my expense, within twenty days of the date on which I communicated my decision to withdrawal:
______ ____________________________________________________
Quantity Article code Reason for return (not suitable, defective, wrong item)
______ ____________________________________________________
Quantity Article code Reason for return (not suitable, defective, wrong item ..)
with original packing, intact, including all the accessories, and using a carrier of my choice. Shipping charges and insurance against loss or damage is in my care.
I want an automatic reimbursement to the account used to pay for my order

Signature: _________________________________ Date: _____________________________

Form for return of goods

The customer who claimed his right of withdrawal is requested to use this form to return products.

Within twenty working days of the date on which he communicated his statement of withdrawal, the customer must send the products perfectly intact in their original packaging - together with a valid proof of purchase (receipt and / or invoice) - COLEMOI the Company (the Company).

I, the undersigned (e):

_______________________________________________
Moreover Street / Place:

_____________________________________________________
ZIP code: _________ City: ______________________________________ Province: ______________
Tel. ____________________
On (date) _______________, I exercised my RIGHT OF WITHDRAWAL for the contract with you as shown below:
Order no: ______________ Order Date: _______________
______ ____________________________________________________
Quantity Article code Reason for return (not suitable, defective, wrong item, etc.)
______ ___________________________________________________
Quantity Article code Reason for return (not suitable, defective, wrong item, etc.)
with original packing, intact, including all the accessories, and using a carrier of my choice.
Shipping charges and insurance to cover any loss or damage my dependents.
Signature: _________________________________ Date: _____________________________
 

7.32) Professional customers:

Ask for the after-sales form to colemoi@colemoi.co.uk