Frequently asked questions
Order
How do I place an order?
By your COLEMOI on-line shop in the U.K.
If you are the payer, please use direct your on-line shop and select the product(s) you are interested in.
Step by step Instructions will be given to you once your selection will be fnished.
If you need assistance, please contact
colemoi@colemoi.co.uk
if you are not the payer, please ask for a proforma invoice to
colemoi@colemoi.co.uk
By mail or e-mail:
Download the price-list
by the library
Send your order by e-mail to
colemoi@colemoi.co.uk or by mail to:
Colemoi
10 rue de Penthièvre
F - 75008 Paris
France
A proforma invoice will be sent within 2 business days with Colemoi bank details to let you make bank transfer.
If you prefer to pay by credit card or with PayPal account, a link will be sent to you by e-mail.
If you are not in the UK, please visit
colemoi.com
Payment
I want to pay Cash.
It is not possbile except during the exhibitions.
Visiit
Colemoi blog page to know the location and date of exhibitions.
Cash payment by Western Union office: contact
colemoi@colemoi.co.uk
I want to pay with my local currency
If you want to pay with your local currency, please send e-mail to
colemoi@colemoi.co.uk
Colemoi accepts following local currencies :
Africa :
Kenyan Shilling
Namibian Dollar
Nigerian Naira
South African Rand
Asia :
Chinese Yuan
Hong Kong Dollar
Japanese Yen
Malaysian Ringgit
Singapore Dollar
Thai Bat
Australia/Oceania
Australian Dollar
Fiji Dollar
New Zeland Dollar
Papua New Guinea Kina
Samoan Tala
Solomon Islands Dollar
Tahitian (Central Polynesian) Franc
Tongan Pa'anga
Vanuatu Vatu
Europe
British Pound Visit your
online shop in the UK
Bularian Lev
Croatian Koruna
Danish Krone
Euro Visit your
on-line shop in Paris (French language only)
Hungarian Forint
Norwegian Krone
Polish Zloty
Romanian Leu
Russian Ruble
Swedish Krona
Swiss Franc
Middle-East
Barhain Dinar
Israeli Shekel
Jordanian Dinar
Kuwaiti Dinar
Lebanese Pound
Omani Rial
Qatari Rial
Saudi Arabian Riyal
Turkish Lira
UAE Dirham
North America
Canadian Dollar
US Dollar Visit your
on-line shop in the USA
South America
Chilean Peso
Shipment
Do you have a place in the U.K. where I can pick-up the product?
Yes, in London.
Contact
colemoi@colemoi.co.uk
If you want to have a delivery in the UK but do not have a permanent adress in the UK, please send e-mail to
colemoi@colemoi.co.uk
If you want to have a delivery outside of the UK and a billing in the UK, please send e-mail to
colemoi@colemoi.co.uk
Channel Islands and HM Forces overseas:
Channel Islands and HM Forces overseas:
Service is open.
Please contact
colemoi@colemoi.co.uk
What about shipping cost?
There is no shipping cost.
Delivery is free in the United Kingdom, Channel Islans, HM Forces Overseas as well as European Union and
Hong Kong.
For Singapore, see
stockist list.
For other countries, duty may appear.
Please send e-mail to
colemoi@colemoi.co.uk
After-sales
I worry about possible broken or lost pieces.
Colemoi's range has a warranty of 5 years.
In case of broken or lost pieces, please send e-mail to
colemoi@colemoi.co.uk
After-sales service is free (no shipment cost - no spare-part cost).
Even if I'm not in the UK?
Yes.
Returns & Refunds
Satisfied or refunded :
If, despite our efforts, you are not fully satisfied with an item, simply send an e-mail within maximum 30 days after your purchase:
- Please notify COLEMOI via email
colemoi@colemoi.co.uk
- Wait for our agreement (within 48 hours)
- Return the goods within 8 days and goods will be exchanged or refunded.
In this case, return freight costs are paid by the customer.
Goods are intact in its original condition.
Declaration of withdrawal
The customer has the right to exercise his right of withdrawal within thirty days of the date of receipt of the items.
Catalogue
I want a paper catalogue and a paper price-list.
Catalogue is here.
Price-list is here.
If you want to receive a paper catalogue, please send email to
colemoi@colemoi.co.uk
Educational ressources
Where are the teaching guides?
The teaching guides are by the library.
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