Frequently asked questions

Order

How do I place an order?


By your COLEMOI on-line shop in the U.K. If you are the payer, please use direct your on-line shop and select the product(s) you are interested in. Step by step Instructions will be given to you once your selection will be fnished. If you need assistance, please contact colemoi@colemoi.co.uk if you are not the payer, please ask for a proforma invoice to colemoi@colemoi.co.uk By mail or e-mail: Download the price-list by the library Send your order by e-mail to colemoi@colemoi.co.uk or by mail to:
Colemoi
10 rue de Penthièvre
F - 75008 Paris
France A proforma invoice will be sent within 2 business days with Colemoi bank details to let you make bank transfer. If you prefer to pay by credit card or with PayPal account, a link will be sent to you by e-mail. If you are not in the UK, please visit colemoi.com





Payment

I want to pay Cash.


It is not possbile except during the exhibitions. Visiit Colemoi blog page to know the location and date of exhibitions. Cash payment by Western Union office: contact colemoi@colemoi.co.uk




Secure Ordering & Payment Options


See payment methods.




I want to pay with my local currency


If you want to pay with your local currency, please send e-mail to colemoi@colemoi.co.uk Colemoi accepts following local currencies :
Africa : Kenyan Shilling Namibian Dollar Nigerian Naira South African Rand Asia : Chinese Yuan Hong Kong Dollar Japanese Yen Malaysian Ringgit Singapore Dollar Thai Bat Australia/Oceania Australian Dollar Fiji Dollar New Zeland Dollar Papua New Guinea Kina Samoan Tala Solomon Islands Dollar Tahitian (Central Polynesian) Franc Tongan Pa'anga Vanuatu Vatu Europe British Pound Visit your online shop in the UK Bularian Lev Croatian Koruna Danish Krone Euro Visit your on-line shop in Paris (French language only) Hungarian Forint Norwegian Krone Polish Zloty Romanian Leu Russian Ruble Swedish Krona Swiss Franc Middle-East Barhain Dinar Israeli Shekel Jordanian Dinar Kuwaiti Dinar Lebanese Pound Omani Rial Qatari Rial Saudi Arabian Riyal Turkish Lira UAE Dirham North America Canadian Dollar US Dollar Visit your on-line shop in the USA South America Chilean Peso





Shipment

Do you have a place in the U.K. where I can pick-up the product?


Yes, in London. Contact colemoi@colemoi.co.uk If you want to have a delivery in the UK but do not have a permanent adress in the UK, please send e-mail to colemoi@colemoi.co.uk If you want to have a delivery outside of the UK and a billing in the UK, please send e-mail to colemoi@colemoi.co.uk




Channel Islands and HM Forces overseas:


Channel Islands and HM Forces overseas:
Service is open.
Please contact colemoi@colemoi.co.uk




What about shipping cost?


There is no shipping cost. Delivery is free in the United Kingdom, Channel Islans, HM Forces Overseas as well as European Union and Hong Kong. For Singapore, see stockist list. For other countries, duty may appear. Please send e-mail to colemoi@colemoi.co.uk





After-sales

I worry about possible broken or lost pieces.


Colemoi's range has a warranty of 5 years. In case of broken or lost pieces, please send e-mail to colemoi@colemoi.co.uk After-sales service is free (no shipment cost - no spare-part cost). Even if I'm not in the UK? Yes.




Returns & Refunds


Satisfied or refunded : If, despite our efforts, you are not fully satisfied with an item, simply send an e-mail within maximum 30 days after your purchase: - Please notify COLEMOI via email colemoi@colemoi.co.uk - Wait for our agreement (within 48 hours) - Return the goods within 8 days and goods will be exchanged or refunded. In this case, return freight costs are paid by the customer. Goods are intact in its original condition.




Declaration of withdrawal


The customer has the right to exercise his right of withdrawal within thirty days of the date of receipt of the items.





Catalogue

I want a paper catalogue and a paper price-list.


Catalogue is here. Price-list is here. If you want to receive a paper catalogue, please send email to colemoi@colemoi.co.uk





Educational ressources

Where are the teaching guides?


The teaching guides are by the library.




Where is the on-line playing corner?


The on-line playing corner is by http://colemoi.academy





Privacy

Privacy policy


See privacy page





Company 

In the UK

Email:  colemoi@colemoi.co.uk

Phone: 020 8144 1011

 

Headquarter

10 rue de Penthièvre

F - 75008 - Paris

E-mail: colemoi@colemoi.paris

Phone: +33  977 21 95 21 

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